Returns & Exchanges
At Les Néréides Official Store, we want you to be delighted with your jewelry; if you are not entirely satisfied, you may return your items within 14 days of receipt for a refund or exchange. Please ensure all items are returned in their original packaging, unworn, and with all security tags intact.
Initiate Your Return
Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully place your jewelry in its original Les Néréides box and secure it within a protective shipping carton to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you obtain a proof of postage.
Processing & Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing